Get Started
- How to set up my Homage Care Pro account?
- How do I write a profile summary?
- How to get started with the Care Pro app?
- Why does the Care Pro app require permissions?
- What are the working hours of a Care Pro?
- What are the benefits of being a Care Pro?
Apply to Visits
- What is the dress code for Care Visits?
- How do I prepare for a visit?
- Why has the visit I applied for "Expired"?
- The visit detail or Care Assessment is not up to date or has missing information. What should I do?
- I am a preferred Care Pro for the Care Owner but am unable to view the respective visits. Why is this so?
- How do I propose an alternative time for visits I am keen to apply for?
Complete Visits
- How do I report a concern with the visit?
- How do I report an incident that happened during the visit?
- What should I do if I face an incident or have concerns during the visit?
- The Care Owner/Care Recipient has requested my service beyond the scheduled visit time. What should I do?
- Can I include photos in a Visit Summary?
- What should I do if I am late for the visit?
Payouts & Claims
- When will I receive my Care Pro payout?
- Do we have different payout rates for weekends and public holidays?
- Why is my payout different from expected?
- Will I receive a payment breakdown?
- What is included in a payout breakdown?
- I did not receive my payout. What should I do?
Late & Cancellations
App Troubleshooting
SST
Feedback
General
- How do I refer a Care Owner?
- What is the Care Pro Connect?
- Where can I find the Terms of Service?
- Do I have insurance coverage as a Care Pro?
- How can I have a Homage T-shirt?
- What should I do if I need urgent assistance during the visit?
Homage Programs
Account
- How do I update my address?
- What is the Care Pro rating?
- What are the different engagement types?
- Can I change my Care Pro role?
- I would like to renew my expired CPR/AED or BCLS certification. What should I do?
- How do I update my Annual Practicing Certificate (APC) on my profile?