Homage Product
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Recent activity by Homage Product-
I have to attend an immediate visit after my previous visit. Can I submit my claim later?
You may submit a claim up to 24 hours after the visit end time, but only if you have declared “Yes” when you submitted the visit summary. However, we recommend that you submit your claims as soon a...
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Can I submit multiple claims for the same visit within the app?
You can only submit one claim per visit using the app. However, there is no limit to the number of acceptable expenses you can submit in the said claim.
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I have previously declared that I have items, but actually I don’t. What do I do?
Don't worry, no action is needed. The button to “Submit Claims” will disappear 24 hours after the visit scheduled end time.
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How to submit a claim if I miss the 24 hours deadline?
Please write in to care@homage.co with the title “Late Claim Submission - (Your Name), describe your current situation, the claim(s) involved and attach an image of your receipt to the email.
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Why is my claim rejected?
These are possible reasons why your claim may be rejected. Claim item belongs to another care visit Remember to check that the claim matches the visit session before submission. Claim item ...
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When will my claims be paid?
When your claims are submitted timely, within 24-hours of the Care Visit, the reimbursement will be paid to your account within the next 2-3 weeks from the receipt of the claim.
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What can be claimed?
Claims can be made for out-of-pocket expenses (“Expenses”) that you have paid on behalf of the Care Recipient during the care visit. Expenses which can be claimed include: Transport claims (esco...
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What is a claim item?
During a visit, you may have made purchases on behalf of the care recipient. For example, you paid for the taxi fare, which is a transport expense and would like to claim it back. The transport exp...
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How is the new claims process different?
The new claims process is designed to make claims submission faster, easier and simpler for our CarePros. Instead of submitting your claim on the Typeform, you can now submit it in the Homage app.
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