How do I submit a claim?

There are 2 ways to submit a claim. Claims must be submitted with your visit summary, and within 24 hours of the visit end time. Otherwise, it will not be processed.

Method 1

1. From the Care Pro app, view your visits in the Active Visits section.
2. If you have not submitted your visit summary, click on “Submit Summary & Claims” on the visit.
3. Complete your visit summary and tap “Save”.
4. Scroll down to “Do you have any items to claim” under Claims section. Select “Yes”.
5. Select the matching item type for the claim item.
6. Key in your item amount and share description of the claim item.
7. Click on the Camera icon and upload an image of your receipt or any proof of expenditure. Be sure to allow camera access to the app.
8. “Yes” should be selected unless it is specified that the claim is chargeable to Homage. In this case, select "No".
9. Once done, click on “Review Summary & Claims”.
10. Scroll down and check the details of your claim before sliding right to submit.

Method 2

1. Open the Care Pro app and click on the alert (bell) icon on the top right.
2. Click on “Write Visit Summary” to submit your visit summary and claims.
3. Repeat steps in Method 1.

For both methods, you can select “Add Claims Later” on the Visit Summary page and revisit the page later to submit the claim.

For more information on what can be claimed, please refer to

• What can be claimed?
• When will my claims be paid?