How do I cancel a visit?

We understand that unexpected situations can arise and you may have to cancel your visit.

For visits which are:

• "Requested": We are still searching for a Care Pro. You can change/cancel the visit at no charge.
• "Confirmed": A Care Pro has already been assigned. It will also indicate the assigned Care Pro's name. Do note that change/cancel fees may apply and you can view the fees here.

To make cancellation, please refer to the video guide and steps below.

1. Log in to the Homage app.
2. Select "Activity" located at the bottom of the screen.
   
   
3. Select the visit you wish to cancel.
   
   
4. Select "Cancel Appointment".
   
5. Confirm the visit to be cancelled. You can also cancel multiple visits by selecting 'Add more appointments to cancel'.
   
   
6. Select the reason for cancellation.
   
   
7. Confirm the cancellation.
8. Cancellation fees will be reflected where applicable.

If you still need help, you can Chat with Us on the Homage app from 9am to 6pm daily.

For assistance outside of office hours, please submit a Request Form and we will respond within 2-3 business days or earlier if your visit date is approaching.

For more information, please refer to the following articles: 

• How and when will cancellation/change fees be charged?
• How do I reschedule a visit?