Can I extend the validity of my existing/expired Prepaid Package?

We understand that care plans may change. Requests to extend Prepaid Packages will be reviewed on a case-by-case basis and will only be applicable if the following critierias/scenarios are met:

Criteria: 

1. Prepaid Package is purchased within the current year 
2. Valid documentation are submitted (e.g. letter of admission to a nursing home, etc)

Scenarios: 

1. Care Recipient has been hospitalised
2. Care Recipient has an emergency and has to reschedule booked visits (maximum of 30 days extension)
3. Multiple visits remained unassigned to Care Pros (maximum of 30 days extension)

To request for a package extension to book visits starting in the next 3 days, please Chat with Us on the Homage app from 9am to 6pm daily.

For package extensions to book visits starting in 4 days or more, please submit a Request Form and we will respond within 2-3 business days.

For more information, please refer to the following articles:

• How do I request for a refund for Prepaid Packages?